Bethesda, the game developer of Fallout 76, advertised a “canvas West Tek duffel bag” to come with the Power Armor Edition of Fallout 76 worth USD 199. But it came as a surprise to fans the quality of the duffel bag that ended up shipping with the package they received.
According to a commenter on Reddit, those who purchased the “Fallout 76: Power Armor” edition got a cheap nylon bag to supposedly carry the Power Armor helmet. And that bag doesn’t match the product description, even the image of a West Tek canvas bag.
Here’s the image used by Bethesda to advertize the “Fallout 76: Power Armor” edition which includes the bag in question.
Meanwhile, here’s the picture of the nylon duffel bag that was shipped to people who bought the “Fallout 76: Power Armor” edition.
As of this writing, the wording on Bethesda’s product description has been modified and is now describing the bag as nylon. But they still show the misleading image which advertises that the bag is canvas.
Bethesda Gear Store Support team was also reportedly unfriendly in their response about the misleading product description.
We are sorry that you aren’t happy with the bag. The bag shown in the media was a prototype and was too expensive to make.
Bethesda’s response to the unfriendly customer support was:
We’re investigating the response from the Bethesda Gear Store Support team and we apologize to the customer who took the time to reach out.
The support response was incorrect and not in accordance with our conduct policy. Unfortunately, due to unavailability of materials, we had to switch to a nylon carrying case in the Fallout 76: Power Armor Edition. We hope this doesn’t prevent anyone from enjoying what we feel is one of our best collector’s editions.